SHIPPING AND DELIVERY

What You Need to Know

We always aim to dispatch our hardback journals, notebooks, cards and books within 5 working days, although this is usually quicker.


Some of our items are printed or produced outside of the UK and whilst we our best to meet our dispatch dates, we are aware that production and shipping from outside of the UK can sometimes be delayed.


Where this happens, we will inform you as quickly as possible and we will keep you updated (based on the information provided to us by our manufacturers and shippers) on a regular basis. 

Bespoke and personalised items may take longer to ship, but we will inform you as soon as it has been dispatched to you.

Where we charge p&p for the shipping of physical items, this is based on standard second class postage.  If you require something different, please contact us and we will do our best to accommodate you, although of course this will incur an additional fee.

 

RETURNS & REFUNDS

The Small Print

Returns:-


You have the right to return any item within 14 days of receipt for a full refund, providing the goods are returned in a saleable condition.  

Under the Consumer Contracts Regulations, digital downloads are neither goods nor services, meaning the law is a little different. If you want to download something within 14 days of buying it (what is known as the 'cooling-off’ period), you will have to give your consent to waive the 14 day cooling-off period. 

If you do not give your consent, the 14 day cooling-off period still applies, however, you will not be able to download your digital content until this period has ended. 

This is to stop you from changing your mind after you have downloaded the content.

The cost of returning an item is the responsibility of the customer, unless the item is faulty.

We accept no responsibility or liability should returned items to us not arrive, or arrive damaged. 

If you wish to return part of a set, or package, which is sold at a lower rate than if sold separately, then any retained items will be deemed to have been sold at their full price, (as stated on our website) and any refund will be minus this cost.

The following items cannot be returned unless faulty:-

Items on sale

Personalised items

Bespoke items

PDF items which have been downloaded, even in part

Any book which has been signed by the author (you can request this by email at the time of purchase)

Please contact us at lifetherapyukcoaching@gmail.com before returning any item.

Please allow 28 days for a refund.


 

PRIVACY POLICY


We receive, collect and store any information you enter on our website or provide us in any other way. In addition we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. collect customers’ data and use it once their purchase has been completed.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookie Name

Purpose

Duration

Cookie Type

XSRF-TOKEN

Used for security reasons

Session

Essential

hs

Used for security reasons

Session

Essential

svSession

Used in connection with user login

2 years

Essential

SSR-caching

Used to indicate the system from which the site was rendered

1 minute

Essential

_wixCIDX

Used for system monitoring/debugging

3 months

Essential

_wix_browser_sess

Used for system monitoring/debugging

session

Essential

consent-policy

Used for cookie banner parameters

12 months

Essential

smSession

Used to identify logged in site members

Session

Essential

TS*

Used for security and anti-fraud reasons

Session

Essential

bSession

Used for system effectiveness measurement

30 minutes

Essential

fedops.logger.sessionId

Used for stability/effectiveness measurement

12 months

Essential

wixLanguage

Used on multilingual websites to save user language preference

12 months

Functional

If you don’t want us to process your data anymore, please contact us at lifetherapy@hotmail.co.uk

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!